Policy
Returns and Refund Policy
Last updated September 2026.
If the product is not right for you, we would rather sort it than keep your money.
Unopened product
Unopened bottles can be returned within 30 days of delivery for a full refund of the product price. Return shipping is yours to cover unless the order arrived damaged or incorrect.
Opened product
For health and safety reasons we cannot resell opened supplements. If you have opened a bottle and something is wrong with it, email us. We look at these case by case and we are reasonable.
Damaged or incorrect orders
Email a photo within 7 days of delivery and we will send a replacement or refund in full, including shipping, at no cost to you.
How to start a return
Email info@magdamhealth.co.nz with your order number and what you would like to happen. We reply within one business day and send return instructions.
Refunds are processed to the original payment method within five business days of the product arriving back with us.
Your statutory rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
